Terms and Conditions.

Securing your Booking.

No deposit is required. Credit/debit card details are required in order to secure a booking, and these are taken by phone, email or our secure online booking system. No funds are taken in advance unless requested by a guest or in the event of a late cancellation (see below). We reserve the right to verify the validity of any card details given.

 

Payment.

Prices listed include accommodation and a Full English breakfast. Parking is not included.

Guests may settle their bill on arrival, at any time during their stay, or on departure.

For non-refundable bookings, payment is taken upon receipt of your booking.

We accept as payment:

• Cash (only GBP)

• All major cards (no extra charges)

 

Cancellation.

Guests may cancel or modify the dates of their booking 7 or more days before their stay without incurring any charges. Any cancellations or date modifications made with less than 7 days notice will be charged in full. Once a booking is made, our agreement is a legal contract. Any deposit you may have paid is non-refundable. Cutting short your stay, or failing to take up your booking without cancelling renders you liable for the full amount. You may wish to take out cancellation insurance, which is available from any good broker.

 

Non-Availability.

We would only cancel your booking if the accommodation was unavailable for reasons beyond our control. In this case, we will attempt to offer you alternative accommodation. If this is not possible, or undesirable to you, we will refund all money paid. Our liability does not extend beyond this refund.

 

Parking.

Parking is available directly in front of the property at a charge of £2 per day. Whilst we cannot guarantee parking on the day of departure, please inquire if you require this, as often, space permitting, this can be arranged.

 

Checking in/out.

Checking-in times are flexible, and attempts will always be made to fit with guests' schedules. If it is required that your arrival or departure is particularly late or early, please let us know in advance so that this can be catered for. Rooms can be accessed from 2pm on the day of arrival, to allow time for cleaning and maintenance. However, check-in is available before this time, and luggage can be securely left here at any time of day. On the day of departure, guests are required to check out by 10.30 am to allow us to prepare for our next visitors. Your outstanding bill must be paid before departure.

 

Damages and Breakages.

Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation and its contents. We do not normally charge for minor breakages, but we do reserve the right to charge for repair or replacement if we regard the damage as significant.

 

Liability.

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to have been caused by a negligent act by ourselves, or our employees, or our contractors whilst acting in the course of employment.

 

Data.

Any data gathered during the course of a booking may be held digitally, securely and complying with regulations. If you have booked via a third-part reservation agency, your data is held in accordance with their own policies. Privacy policies are available on their respective websites.

 

Young Children.

For the comfort of our guests, we are unfortunately unable to accommodate children under 8yrs of age.

 

Non-Smoking.

We are a completely non-smoking residence. Smoking in the property will be regarded as significant damage and you will be charged accordingly.

 

Pets.

Unfortunately pets are not permitted.

The Sycamore Guest House

19 Sycamore Place

Bootham

York

YO30 7DW

Contact Us

Email : mail@thesycamore.co.uk

Tel : ++44(0)1904624712